Refund Policy – Hassle-Free Refunds for Your eSIM

Effective Date: 2025-09-30

At eSIMlii, we understand that travel plans can change and technology doesn’t always cooperate. That’s why we offer a simple and transparent refund policy for eSIM purchases. Whether it’s a compatibility issue, a change of plans, or a connectivity problem, we’ve got you covered.

1. When Can You Get a Refund?

• Change of Travel Plans

  If you purchased an eSIM but decide not to travel, or you no longer need it, you are entitled to a full refund as long as the eSIM has not been activated.

• Incompatible or Locked Device

  If your phone does not support eSIM, or if it is carrier-locked and cannot use our service, we will issue a full refund.

• eSIM Not Working or Connectivity Issues

  If your eSIM doesn’t work due to problems on our side (eSIM setup failure, activation issue, or network partner malfunction at your destination), you may qualify for a full or partial refund, depending on the situation.

  (Note: Coverage in remote or rural areas may be limited by local network providers and may not qualify for a refund.)

2. How to Request a Refund

Getting your refund is quick and easy:

• Contact our support team with your order number.

  support@esimlii.com

• Provide details – Share screenshots or error messages if you experienced technical issues.

• Get your refund fast – Once verified, we will process your refund to your original payment method.

Refunds are typically issued within 5–10 business days, depending on your bank or payment provider.

3. Important Notes

• Refunds are only available if the eSIM has not been activated or used.

• If you are unsure about compatibility, check before purchasing or contact our team for guidance.

• Our goal is to ensure every traveler stays connected—if your eSIM doesn’t work as expected, we’ll make it right.

Why choose eSIMlii?

With eSIMlii, you can buy your travel eSIM worry-free. Our refund policy for eSIM ensures that if your device isn’t compatible, your plans change, or your eSIM doesn’t work properly, you’ll get your money back—quickly and fairly.